Frequently Asked Questions
If you can't find the answer you're looking for, visit our Contact Us page and our Customer Care team will be happy to assist.
Orders
How do I know my order has been placed?
Once your order has been successfully placed, you will receive an order confirmation email. If you do not receive this email, please check your spam or junk folder before contacting us.
Can I change or cancel my order?
If your order has not yet been dispatched, we will do our best to amend or cancel it. Please contact our Customer Care team as soon as possible.
Delivery
How much is UK delivery?
UK delivery is £3.49 using Royal Mail Tracked 48, or £4.99 using Royal Mail Tracked 24. Both are fully tracked services.
Do you deliver to the Republic of Ireland?
Yes. Delivery to the Republic of Ireland is £6.99, with an estimated delivery time of 3–4 working days.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with your tracking number so you can monitor your delivery.
Returns
What is your returns policy?
We offer a 30-day returns policy on eligible items. Products must be unused, unopened and returned in their original condition. Please visit our Returns & Refund Policy page for full details.
What should I do if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and photographs of the product and packaging. We'll work quickly to resolve the issue.
Products
Are Laniche Parfum fragrances long-lasting?
Our fragrances are carefully crafted using high-quality fragrance oils to provide excellent longevity and performance.
Are your products vegan and cruelty-free?
Yes. Laniche Parfum is proud to offer vegan-friendly and cruelty-free products, and we are PETA Approved.
Where are Laniche Parfum products made?
Laniche Parfum products are manufactured to high quality standards using carefully selected ingredients and are produced in accordance with applicable cosmetic regulations.
Wholesale & Trade
Can I become a Laniche Parfum stockist?
Yes. We welcome enquiries from pharmacies, retailers, gift shops, beauty stores, online retailers and distributors. Please visit our Become a Stockist page for more information.
Do you supply wholesale customers?
Yes. Laniche Parfum supplies a growing network of wholesale and trade partners. Please visit our Wholesale & Distribution page to learn more.
Customer Support
How can I contact Laniche Parfum?
Our Customer Care team is available to assist with orders, products and general enquiries. Please visit our Contact Us page for the latest contact information.
Still Need Help?
If your question isn't answered here, please contact our Customer Care team. We're always happy to help.