Returns & Refund Policy

We offer a 30-day return period from the date your order is delivered. To qualify for a return, products must:

• Be unused and unopened
• Be returned in their original packaging
• Be in a resaleable condition
• Include proof of purchase or your order number

Returns requested after 30 days may not be accepted unless required by law.

If you wish to cancel your order before it has been dispatched, please contact us immediately. If your order has not yet left our warehouse, we will issue a full refund. If your order has already been dispatched, you may return it in accordance with this Returns Policy.

Due to hygiene and consumer safety requirements, we cannot accept returns of fragrance products that have been opened, used, tested or tampered with unless they are faulty or supplied incorrectly. This does not affect your statutory rights.

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with your order number, a brief description of the issue and clear photographs. Where appropriate, we will arrange a replacement, exchange, refund or another suitable resolution.

Approved refunds will normally be processed to your original payment method within 5–10 working days after your returned item has been inspected. Your bank or payment provider may require additional time.

Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for return postage costs. We recommend using a tracked postal service.

Unless faulty or required by law, we cannot accept returns of:

• Opened fragrance products
• Used products
• Gift cards
• Clearly marked clearance or final sale items

Wholesale and trade returns are subject to the individual trading agreement between Laniche Parfum and the customer.

Please contact our Customer Care team before returning any item. Unauthorised returns may delay the processing of your refund.

Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation.